INTRODUCTION
At Connect Nikah, your privacy matters to us. We understand that you care deeply about how your personal information is collected, used, and shared — and we are committed to handling it responsibly. This Privacy Policy outlines your privacy rights and explains how we collect, use, disclose, and protect your personal data when you interact with our Services, which include our website, mobile applications, newsletters, surveys, promotions, and any other features that link to this Privacy Policy.
Please note that this policy applies only to information collected through our digital Services and not to information collected offline (e.g., phone, mail, or in person), unless explicitly stated otherwise or required by law.
Providing your personal information is entirely voluntary, but certain features of our Services may require it. We clearly indicate what types of information are requested through our registration forms. You may choose not to provide certain data or restrict cookie usage (see our Cookie Policy and “Your Rights & Choices” section for more details), but this may affect the functionality or availability of some Services.
Our Services are intended for a general audience and are suitable for individuals aged 9 and above. However, we do not knowingly collect personal data from anyone under the age of 9. If you are under 9, please do not submit any personal information. If you are between the ages of 9 and 17, we recommend that you use our Services under the guidance and supervision of a parent or legal guardian to ensure a safe and responsible experience. For more details, please refer to our COPPA Compliance section.
Because privacy is an ongoing responsibility, Connect Nikah may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We encourage you to review it regularly to stay informed about how we protect your data.
SUMMARY OF KEY POINTS
This summary highlights the key points from our privacy notice. You can find more detailed information on each topic by using the table of contents below to navigate to the section you want.
What personal information do we collect?
When you register, use, or browse our matrimonial services, we may collect personal information depending on how you interact with our website and the choices you make.
Do we process any sensitive personal information?
We may process sensitive personal information only when necessary, with your explicit consent or as allowed by applicable laws in Bangladesh.
Do we receive information from third parties?
We may receive personal information from trusted sources such as public records, verified partners, or social media platforms to help improve your matchmaking experience.
How do we use your information?
We use your data to provide, maintain, and improve our services, communicate with you, ensure security and prevent fraud, and comply with legal obligations. Your information is processed only for valid and lawful purposes.
When and with whom do we share your information?
We share personal information only in specific situations and with trusted third parties necessary for providing our services, while ensuring compliance with privacy laws.
How do we keep your information safe?
We apply appropriate organizational and technical security measures to protect your data. However, no system is completely foolproof, so please use our services within secure environments.
What are your privacy rights?
Depending on your location, including Bangladeshi data protection regulations, you may have rights to access, update, or delete your personal information.
How can you exercise your privacy rights?
You can exercise your rights easily by contacting us directly. We will respond promptly and lawfully.
Want to know more?
Please read the full privacy notice below to understand in detail how we protect your privacy and handle your information.
Table of Contents
- 1. WHAT INFORMATION DO WE COLLECT?
- 2. HOW DO WE PROCESS YOUR INFORMATION?
- 3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
- 4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
- 5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
- 6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
- 7. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
- 8. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
- 9. HOW LONG DO WE KEEP YOUR INFORMATION?
- 10. HOW DO WE KEEP YOUR INFORMATION SAFE?
- 11. DO WE COLLECT INFORMATION FROM MINORS?
- 12. WHAT ARE YOUR PRIVACY RIGHTS?
- 13. CONTROLS FOR DO-NOT-TRACK FEATURES
- 14. DO BANGLADESHI USERS HAVE SPECIFIC PRIVACY RIGHTS?
- 15. DO WE MAKE UPDATES TO THIS NOTICE?
1. WHAT INFORMATION DO WE COLLECT?
1.1 Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal data that you choose to provide when you register for our services, create a matrimonial profile, request information about our platform, participate in any interactive features, or communicate with us directly. This may include your name, contact details, personal attributes, preferences, and any other information you choose to share in relation to your profile or communication.
Information Provided by You
We collect various personal information across different categories based on your interactions and the services you use. This includes general profile details, contact and address information, educational and professional background, family and financial status, religious practices, marriage preferences, desired partner criteria, and other confidential data necessary to provide and improve our matchmaking services.
Payment Information
If you make a purchase, we may collect the necessary payment details, such as your payment method and security code. All payment data is securely processed and stored by our third-party payment provider, Bkash. You can review their privacy policy.
Social Media Login
You may have the option to sign up or log in using your social media accounts (e.g., Facebook, Twitter). If you choose this method, we will collect the information outlined in the “How Do We Handle Your Social Logins?” section below.
Application Data
If you use our application(s), we may collect the following information—provided you grant us access or permission:
Mobile Device Data. We may automatically collect technical data from your device, including the device ID, model, manufacturer, operating system, version, system configuration, application IDs, browser type and version, hardware model, Internet service provider and/or mobile carrier, and IP address (or proxy). If you are using our app(s), we may also collect network-related data, platform type, and details about how you interact with the app.
Push Notifications. We may request to send you push notifications related to your account or key app features. You can opt out of receiving these alerts at any time through your device settings.
1.2 Information automatically collected
In Short: We collect personal information that you provide to us.
We collect personal data that you choose to provide when you register for our services, create a matrimonial profile, request information about our platform, participate in any interactive features, or communicate with us directly. This may include your name, contact details, personal attributes, preferences, and any other information you choose to share in relation to your profile or communication.
- Your IP address
- Browser and device characteristics
- Operating system and language preferences
- Device name and type
- Country and approximate location
- Usage patterns (such as time spent, features used, and interactions)
- Technical diagnostics (such as crash reports and system activity)
This data is essential for the functionality, security, and performance monitoring of our Services and supports our internal analytics and reporting efforts.
Like many online services, we also use cookies and similar tracking technologies to collect this information. For more details, please review our Cookie policy.
The types of data we collect include:
Log and Usage Data: This includes service-related, diagnostic, and performance data that is automatically logged when you use our Services. It may contain your IP address, browser type and settings, timestamps of usage, pages viewed, search terms, and interactions with various features. It can also include system-level information such as error messages or crash reports.
Device Data: This refers to information about the device you use to access our Services — such as device type, hardware model, operating system, browser, unique device identifiers, mobile network, and system configuration.
Location Data: We may collect location information from your device. This can be either:
Precise: Using GPS, Wi-Fi access points, or mobile networks.
Imprecise: Based on your IP address or browser settings.
You can control location data collection through your device or browser settings. Disabling this may affect your ability to use some location-based features.
1.3 Information collected from other sources
In Short: We may collect limited information from third-party sources to enhance our services and communications.
To improve your experience and provide relevant content and offers, we may receive information about you from public databases, marketing partners, affiliate programs, data providers, and social media platforms. This can include contact details, demographic information, behavioral data, IP addresses, and social media profile data.
If you log in using a social media account (e.g., Google, Facebook), we may receive certain profile information as permitted by your privacy settings, such as your name, email, and profile picture. We only access the information you authorize and handle it in accordance with this privacy policy.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to operate and improve our Matrimony Services, facilitate meaningful connections, communicate with you, ensure security and compliance, and—where applicable—carry out legal obligations. With your consent, we may also use your information for other relevant purposes.
We process your personal information for a range of purposes, depending on how you interact with our Matrimony platform, including:
To facilitate account registration and secure login.
We use your data to allow you to create and maintain an account, log in securely, and manage your profile.
To help you find suitable matches.
Your information is processed to suggest compatible profiles, apply filters you set, and improve matchmaking accuracy.
To communicate with you.
We may contact you with important updates, support responses, or inquiries related to your account or potential matches.
To support halal communication features.
If our service offers user-to-user messaging or interest features, we process the necessary data to allow those interactions respectfully and within appropriate boundaries.
To provide customer support.
We process your information to respond to your inquiries, help resolve technical issues, and offer general user assistance.
To manage subscriptions and payments.
We use your information to process payments, manage premium plans, and handle billing-related matters.
To send administrative updates.
We may notify you about changes to our services, policies, terms, or technical notices that may impact your usage.
To personalize your experience.
We may use your preferences and usage data to tailor profile suggestions, communication, and features relevant to your goals (e.g., Nikah-focused search).
To deliver marketing and promotional content.
With your consent and in accordance with your preferences, we may send you emails, newsletters, or offers related to our services. You can opt out at any time.
To improve our services.
We analyze usage trends, behaviors, and feedback to enhance the overall user experience, update matchmaking algorithms, and introduce new features.
To ensure platform security.
We monitor data to prevent fraud, protect user integrity, and maintain a secure environment for all members.
To comply with legal obligations.
We may process your data to meet applicable legal or regulatory requirements, resolve disputes, or enforce our terms.
To protect vital interests.
In rare cases, we may use your information to safeguard someone’s life, prevent harm, or assist in a legal matter involving risk.
[Other]
Additional purposes may be introduced with proper notice and consent, depending on future feature updates.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
In Short: We only process your personal information when we have a lawful reason to do so. These may include your consent, fulfilling our contractual obligations, compliance with legal requirements, protecting your rights, or pursuing our legitimate business interests in a way that does not override your rights and freedoms.
Although Bangladesh does not yet have a comprehensive data protection law like GDPR, we are committed to handling your personal data responsibly and transparently, based on globally recognized privacy principles.
3.1 We may rely on the following legal bases:
Consent
We may process your personal information when you give us explicit permission to do so — for example, when creating a profile, submitting biodata, or enabling location-based features. You may withdraw your consent at any time.
Performance of a Contract
Your data may be processed when it is necessary for us to fulfill our obligations under a contract — for example, to create and manage your account, suggest suitable matches, or process subscription payments.
Legitimate Interests
We may process your data when it is reasonably necessary for our legitimate business interests, and those interests do not override your rights. These may include:
- Helping you discover compatible matches
- Improving our services and user experience
- Detecting or preventing fraud and misuse
- Sending you updates, reminders, or relevant notifications
- Promoting community trust and safety
- Supporting customer service and feedback processes
Legal Obligations
In certain cases, we may process your information where we are required to do so under local laws, such as cooperating with government authorities or responding to lawful requests.
Vital Interests
We may process your information where necessary to protect your vital interests or those of others — for example, to prevent harm, abuse, or protect your safety.
3.2 Data Controller Responsibility
We act as the "data controller" for the personal information described in this privacy notice. This means we determine how and why your personal data is used. If we are acting on behalf of another service provider or organization, they will be the data controller, and we will process your information only on their instructions, as a "data processor."
3.3 Cross-Border Considerations
While your information is primarily processed in Bangladesh, it may be stored or accessed in other countries if necessary (e.g., cloud storage providers or international partners), always in accordance with appropriate safeguards.
5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
In Short: We are not responsible for the safety or handling of your information on third-party websites or services not affiliated with us.
While using our matrimony platform, you may come across links to external websites, applications, or services — such as wedding vendors, Islamic scholars' pages, social media logins, or ads — that are not under our control. These links are provided only for your convenience or as part of platform features.
Please be aware that once you leave our website or interact with a third-party feature, any information you provide will be governed by the policies of that third party. We do not endorse or take responsibility for the privacy, security, or content practices of such websites or services.
6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: Yes, we may use cookies and similar technologies to improve your browsing experience and secure our services.
Cookies help us remember your login details, save your preferences, track how users interact with our website, and provide relevant suggestions (e.g., matches based on location or activity).
We use:
- Essential cookies: Required for site functionality (e.g., login, security).
- Performance cookies: To understand how users use our site.
- Functional cookies: To remember your choices and preferences.
- Marketing cookies: (Only if consented) to show relevant ads or partner offers.
You can manage or disable cookies via your browser settings. For more details, please refer to our full Cookie Notice.
7. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short: You can register or log in using your social media accounts. We only access the minimum necessary profile information.
For your convenience, our matrimony site allows you to log in or sign up using platforms like Facebook orGoogle. When you do this, we receive only the data required to authenticate and personalize your profile — typically your:
- Name
- Email address
- Profile photo
- Public profile info
This process helps make account creation faster and more secure. We do not post anything to your social media accounts without your explicit consent.
Please remember:
- We do not control how your social media provider collects or uses your information.
- You should review their privacy policies to understand your rights and privacy options.
If you wish to unlink your social media login later, you can do so via your account settings or by contacting our support team.
8. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
In Short: Yes, your personal information may be transferred, stored, and processed in countries other than Bangladesh — including where our service providers are located.
To operate our Bangladeshi matrimonial platform efficiently and securely, we may process your information using servers and services located in countries such as Singapore,Germany, India, or the United States. This includes data processing by third-party service providers who help us with hosting, analytics, messaging, or payment processing.
If you access our services from outside these countries, please understand that your information may be transferred across borders and subject to the data protection laws of those regions — which may differ from your local laws.
We Do Not Currently Rely on Privacy Shield
While some platforms reference the now-invalidated EU-US Privacy Shield Framework, we do not rely on it as a basis for international data transfers. Instead, we follow GDPR-compliant mechanisms (like SCCs) to ensure your rights are protected.
Our Commitment to Protecting Your Privacy Across Borders
No matter where your data is processed:
- We treat it with the same level of security and Islamic values of confidentiality.
- We never sell your personal information.
- We only share your information with trusted third parties under strict privacy controls.
For more details on how we share your data, see: "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?"
If you have any questions or would like to request further information about our data transfer practices, please contact us at: [email protected]
9. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We retain your information only as long as necessary for legitimate and lawful purposes.
We will retain your personal information for as long as your account remains active or as needed to provide you with our matrimonial services. Once your account is deactivated—either by you or due to inactivity—we will retain your data for up to 12 months, unless a longer retention period is required by law (e.g., tax, legal compliance, or fraud prevention).
After this period, your data will either be securely deleted or anonymized. If immediate deletion is not technically feasible (e.g., due to backup systems), we will securely store your data and restrict access until it can be properly removed.
10. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We protect your information with strong security measures.
We take the privacy and security of your personal information seriously. Our team has implemented a combination of technical safeguards (like encryption and secure servers) and organizational practices (like access control and staff training) to keep your data safe.
However, no method of data transmission over the Internet or method of storage is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security. You are encouraged to use strong passwords and ensure that you access our website from trusted, secure environments only.
11. DO WE COLLECT INFORMATION FROM MINORS?
In Short: Yes, but only from individuals aged 9 and above, and parental consent is required for users under 18.
Our platform is designed for individuals who are at least 9 years of age. However, users under the age of 18 must receive consent or guidance from a parent or legal guardian before using our services or submitting any personal information.
By using our services, you confirm that you are either:
- 18 years of age or older, or
- Between the ages of 9 and 17 and using the platform with the consent or supervision of a parent or legal guardian.
We do not knowingly collect personal data from users under 9 years of age. If we become aware that we have collected such data, we will promptly delete the information and take appropriate action.
If you believe a child under the age of 9 has submitted personal information to us, please contact us at [email protected] so we can investigate and act accordingly.
12. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: Depending on your location, you may have specific rights that give you more control over your personal information. You may access, update, or delete your account information at any time.
We respect your privacy and are committed to ensuring transparency regarding your data. If you are located in regions such as the European Economic Area (EEA), United Kingdom (UK), Canada, or other jurisdictions with privacy laws, you may have the following rights under applicable data protection regulations:
- The right to access and receive a copy of the personal data we hold about you
- The right to rectify any inaccurate or incomplete personal information
- The right to request deletion (erasure) of your personal data
- The right to restrict processing of your personal data
- The right to object to processing where applicable (e.g., direct marketing)
- The right to data portability, allowing you to obtain and reuse your data across different services
You can exercise these rights at any time by contacting us using the information provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. We will respond to your request in accordance with applicable laws.
Right to Withdraw Consent
If our processing of your personal data is based on your consent, you have the right to withdraw that consent at any time. This can be done by contacting us directly or updating your preferences in your account settings. Withdrawing consent will not affect any data processing carried out before the withdrawal.
Marketing & Promotional Communications
You may opt out of receiving marketing emails, SMS messages, or other promotional content by:
- Clicking the “unsubscribe” link in our emails
- Replying with “STOP” or “UNSUBSCRIBE” to SMS messages
- Contacting us using the details in “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?”
Please note: Even after opting out, you may still receive important service-related messages regarding your account.
Managing Your Account
To review or update your profile information, or to delete your account:
- Log in to your account settings and make the desired changes, or
- Contact us directly using the contact details below
If you request to delete your account, we will deactivate or remove your information from our active systems. However, we may retain certain data for legal, fraud prevention, or operational reasons in accordance with applicable law.
Cookies & Tracking Technologies
Most web browsers automatically accept cookies, but you can modify your settings to decline cookies or notify you when a cookie is set. Keep in mind that disabling cookies may affect the functionality of our Services.
To learn more about how we use cookies and your options, please review our Cookie Notice:.
13. CONTROLS FOR DO-NOT-TRACK FEATURES
In Short: We currently do not respond to browser-based Do-Not-Track signals.
Some web browsers, mobile operating systems, and mobile applications include a “Do-Not-Track” (DNT) setting. This feature lets you indicate your preference that your online activity not be tracked across websites or online services.
Currently, there is no standardized technology or protocol that dictates how websites should respond to DNT signals. As a result,our platform does not currently respond to DNT signals or similar browser-based mechanisms.
We are committed to respecting your privacy. If a universal standard for recognizing and responding to DNT signals is established in the future, we will update our practices accordingly and reflect those changes in this Privacy Policy.
14. DO BANGLADESHI USERS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes. We are committed to respecting the privacy rights of users in Bangladesh.
Although Bangladesh does not currently have a dedicated data protection law like the GDPR or CCPA, we follow standard practices to protect your personal information. You have the right to:
- Access the personal information we collect about you
- Request corrections to your personal data
- Request deletion of your account and associated data
- Withdraw consent for data processing at any time
If you wish to exercise these rights, please contact us at: [email protected]. We may verify your identity before fulfilling your request to ensure your data is secure.
15. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we update this notice to stay aligned with legal requirements.
We may revise this Privacy Notice from time to time. Any changes will be reflected by an updated “Revised” date, and updates become effective once published. For significant changes, we may notify you through prominent site banners or direct communication. We recommend checking this notice regularly to stay informed about how we safeguard your data.